Configuring email clients

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This guide is written specifically for our clients who we supply with email addresses as part of web hosting. The instructions here may work for other providers, however every email service is different. If you are struggling to set up emails on your email client or your email client is not covered here, please do get in touch.

General Settings

Common across all emails clients is the need to enter the following values:

Username (Incoming & Outgoing Server): Your full email address

Password (Incoming & Outgoing Server): Your email password

Server Name (Incoming & Outgoing Server): (we will confirm this with you)

Incoming Server Port (POP): 995

Incoming Server Port (IMAP): 993

Outgoing Server Port (SMTP): 465

Both the incoming and outgoing server require authentication and SSL. Keep reading for instructions on how to configure these settings.

Microsoft Outlook

Here are instructions to add your email account to the desktop version of Outlook. We’re using Office 365 here, which is the latest version, but most versions will be similar and layout.

To start, go to File in the top left corner. In the menu that appears, click the “Add Account” button above Account Settings.

This will open a new window with a text box, in which you should enter your email address. Before continuing, click Advanced Options and tick the box that says “Let me set up my account manually”. After this, click “Connect”.

After a few moments, you will then be presented with a page like the following. Click “IMAP”.

On the following screen, enter the password for your email account and press “Connect”. At this point, you may be told that “Something went wrong”. If this happens, click “Change Account Settings” and verify the settings match those outlined in the “General Settings” of this guide and that the encryption methods are set to SSL/TLS. This error could also be an indication that the password has been entered incorrectly.

Once all the settings have been entered correctly, the account will be ready to use and you will be able to send/receive emails.

Apple iPhone

To be clear, this guide covers the use of the Mail app built into iOS rather than any third-party app that is available on the App Store to send and receive email.

In order to add your account, go to Settings. From there go to ‘Passwords & Accounts’ and tap “Add Account” under the Accounts heading. Then, tap ‘Other’ and ‘Add Mail Account’.

Here, type the name that you wish emails that you send to appear from next to Name. Commonly, this will be your name but you could set it to something like ‘Admin’.

Next, type the email address for the account you wish to add and then the password.

The description will help you determine which account it is if you have more than one.

Click ‘Next’ in the top right corner to proceed. On the next page, you should enter the settings outlined in the “General Settings” section of this guide where prompted. Even though the Outgoing Mail Server username and password are optional, you must enter these otherwise you will not be able to send emails.

After you have completed all the fields, you can then ‘Tap’ next. After a few moments, ticks should appear alongside the settings and you should be presented with the following options. If this does not happen you should double-check the settings, including your password, for typing errors.

All other settings will automatically be determined.

On this page, ensure the options are as above and tap ‘Save’. You have now added your account to your iPhone/iPad and should be able to send and receive emails from the Mail app.